downpayment: You have to pay a deposit to the amount of 20 percent on the day of booking. Volksbank Obertauern BIC: 45010 Account no.: 05 11 01 350 IBAN: AT28 4501 0000 5110 1350 SWIFT/ BIC: VBOEATWWSAL arrival/departure: On the day of arrival, the room is available at 2 pm. On the day of departure, we ask that the room is vacated by 11 am. payment: We accept ATM cards up to € 7,000, VISA and MasterCard. cancellations: Room cancellation is only possible in written form. Up to 2 months prior to scheduled arrival, there are no cancellation charges. Between 2 months and 1 month prior the arrival, we charge you 30% of the amount for the stay you have booked. Less than 1 month prior to arrival or in the event of premature departure, we charge you 90% of the amount for the stay you have booked. Otherwise, Austrian hotel regulations will apply. Please read the Austrian Hotel Association Conditions. We recommend trip cancellation insurance.